Core Values

No Excuses. Play Like a Champ.

We hold ourselves to an incredibly high standard because our clients and their customers expect it. Delivering on that promise is at the forefront of everything that we do.

Don't Take Yourself Too Seriously.

While our standards are high we understand there is more to life than your job. We foster an exciting environment of fun and collaboration with everyone you work with.

Sprinkles Are For Winners.

We understand that people fall short sometimes, but it's important to learn from those mistakes. We don't celebrate losses but we go out of our way to recognize wins.

Be Curious.

We believe that true growth is achieved through continuous education so we foster an environment of intellectual curiosity to constantly challenge our team.

Life At TCX

We offer the following benefits:

  • Competitive hourly wage
  • Paid training
  • Work-from-home environment
  • Free internet stipend for your home
  • Flexible work schedules
  • Mentorship opportunities
  • Career development training

Interesting in joining our team? Contact us today!

Leadership

Kevon Hills

Co-Founder and CEO

Kevon’s background in finance and strategy has helped shape his approach to contact center management. In various operations and insights roles over the years, he has helped Lululemon, Zappos, Ralph Lauren, Nike and many others, improve their contact center experience, with a keen focus on driving efficiency and profitability.

Stan Lucas

Co-Founder and COO

Stan is a rockstar contact center operator with over 20 years of experience building internal and third-party teams. By positioning the contact center as the ultimate data hub, Stan has created some of the most robust VoC programs in the industry. These have been used to drive major business and operational improvements across organizations while improving the customer experience.

Open Positions

Remote

Customer Experience Associate

419 days ago Apply Now
Remote

Customer Experience Supervisor

419 days ago Apply Now

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