We understand the need to deliver on your customers expectations in their preferred channel. TCX will help you execute a customized strategy. We offer the following service channels: Phone, Email, Web Chat, Apple / Google Business Chat, SMS / Text and Social.
Our outsourced team will be thoroughly trained on your brand and are prepared to go above and beyond to ensure our solution fits your needs. Our sales philosophy is also rooted in our passion for your brand. Your target customers will feel an instant connection with our team. Outbound services include Sales, Lead Generation, Telemarketing, Billing and Collections and Customer Surveys.
Whether you plan to transition your interactions to us or not, we still offer all brands the ability to leverage our philosophies. We use a hybrid approach of data collection and analysis to drive holistic insight gathering. Through data and stakeholder interviews we will complete an assessment of your contact center operation outline steps to drive significant improvement in profitability and value.