We understand the need to deliver on your customers expectations in their preferred channel. TCX will help you execute a customized strategy. We offer the following service channels: Phone, Email, Web Chat, Apple / Google Business Chat, SMS / Text and Social.
Our outsourced team will be thoroughly trained on your brand and are prepared to go above and beyond to ensure our solution fits your needs. Our sales philosophy is also rooted in our passion for your brand. Your target customers will feel an instant connection with our team. Outbound services include Sales, Lead Generation, Telemarketing, Billing and Collections and Customer Surveys.
Whether you plan to transition your interactions to us or not, we still offer all brands the ability to leverage our philosophies. We use a hybrid approach of data collection and analysis to drive holistic insight gathering. Through data and stakeholder interviews we will complete an assessment of your contact center operation outline steps to drive significant improvement in profitability and value.
Are your channels aligned with your customers’ preferences? How your channels are prioritized and the consistency of those experiences will keep customers engaged and provide efficient and satisfying interactions.
How can we best empower employees to solve your customers’ needs in one contact and without escalation? TCX will uncover journey pinch-points that can be resolved with agent empowerment and monitored through QA.
Are you going beyond standard metrics to actionable insights while leveraging your tech stack to its maximum potential? We specialize in maximizing real-time data collection and analytics for immediate results.
Are you providing foundational support and investing in employee growth? Employees stay where they feel purpose so we provide our team with the growth opportunities, challenges and fun that help curb attrition.
Is senior leadership aware of how your team furthers their strategic objectives and how the contact center contributes to profitability? We provide board-ready reporting decks to help share the customer experience story.