ABOUT US
People First
Our unique investment in our team’s development creates a culture with incredibly high standards.
Tech Forward
We embrace automation and solutions that drive speed, efficiency and performance in your operation.
Profit Focused
Our focus on accountability ensures our performance aligns with your strategic and financial objectives.
OUR CORE VALUES
No Excuses.
Play Like a Champ.
We hold ourselves to an incredibly high standard because our clients and their customers expect it. Delivering on that promise is the forefront of everything we do.
Sprinkles Are
For Winners.
We understand that people fall short sometimes, but it's important to learn from those mistakes. We don't celebrate losses but we go out of our way to recognize wins.
Don't Take Yourself
Too Seriously.
While our standards are high we understand there is more to life than your job. We foster an exciting environment of fun and collaboration with everyone you work with.
Be Curious.
We believe that true growth is achieved through continuous education so we foster an environment of intellectual curiosity to constantly challenge our team.
LIFE AT TCX
Competitive hourly wage
Paid training
Work-from-home environment
Free internet stipend for your home
Flexible work schedules
Mentorship opportunities
Career development training
Interesting in joining our team? Contact us today!
TCX is about transforming the work experience not just for the employee but for clients. I like that accountability is a real thing here and not just a pretty word.
Lorine Bolds, TCX Supervisor
LEADERSHIP
Kevon Hills
Co-Founder and CEO
Kevon’s background in finance and strategy has helped shape his approach to contact center management. In various operations and insights roles over the years, he has helped Lululemon, Zappos, Ralph Lauren, Nike and many other companies, improve their contact center experience, with a keen focus on driving efficiency and profitability.
Stan Lucas
Co-Founder and COO
Stan is a rockstar contact center operator with over 20 years of experience building internal and third-party teams. By positioning the contact center as the ultimate data hub, Stan has created some of the most robust VoC programs in the industry. These have been used to drive major business and operational improvements across organizations while improving the experience.