OUR SERVICES
TCX Creates Powerful Customer Experiences
Scale Your Team
Are you trying to balance seasonality and staffing or trying to manage high volume peaks with hiring? Let TCX handle that. Our team will provide end-to-end coverage fitting your business need with a talented team customized to solve your challenges. TCX is prepared to support all service channels including voice, text, chat, email, and social media. We utilize a targeted training program and flexible scheduling in a remote environment to create a team of talented individuals most HR teams overlook. Learn more about how TCX can do this for you.
Extend Your Brand
Representing your brand to your most valuable asset (your customers) is our specialty. The TCX brand is about learning how best to represent you. Our team members are immersed in your core values, strategy, and marketing throughout training and each day afterwards. Our on-shore teams log into a virtual workspace called “The Kitchen” where they are always available if you need to meet them. They work together to solve challenges, get real-time updates, but most of all bring their best everyday. Learn more how TCX prepares their team to represent you.
Hear Your Customers
It’s time to bust the myth that call centers are only cost centers! The TCX front line is taught to capture the voice of the customer and strengthen relationships. We will proactively uncover gaps in the customer journey and find pain-points in the experience that are not detectable in online reviews or surveys by turning each interaction into an opportunity. The TCX team can maximize each touchpoint according to your goals and create new learning moments, upsell occasions, or anything you can dream up! Learn how to make your contact center a profit center.
Improve Outreach
Do you need to be more proactive offering help to existing or potential customers? Maybe they viewed your property, called your office for a quote, or replied to a marketing piece? Let TCX handle the initial outreach with a call, email, text, or social media message. We’ll create strategies and follow-up scripts that engage your target customers and drive them to your business without feeling pushy or intrusive. TCX team members are trained on building rapport and collecting the right information to help you manage a seamless interaction - all you have to do is ask to learn more!
Maximize Leads
You work hard to get people to notice your business! Maybe they saw an ad you invested in, maybe you received a great review from an existing client, or maybe they posted on the local Facebook page that looking for help – have no fear, TCX will be there to capture that business. TCX will monitor those pages for passive inquiries while we follow up on the leads you captured. Let’s talk and uncover those hidden opportunities!
Optimize Your Effort
Managing your staff is typically where you spend the most time and money – are we right? Let TCX do that for you, so you can spend time doing what you need to do – running your business and making money! TCX will meet with you to understand your need and right-size an option that works for you. We’ll handle the staffing, scheduling, training, development, and payroll so you don’t have to. We hire for flexible scheduling needs, provide full background checks, and graduate our team from TCX University to ensure our clients get the most for their money. We also offer dedicated and shared resources so you can dial it up or down based on your business forecasts! Click to learn more!
Contact Channel Strategy
Are your channels aligned with your customers’ preferences? How your channels are prioritized and the consistency of those experiences will keep customers engaged and provide efficient and satisfying interactions.
Problem-Solving Philosophy
How can we best empower employees to solve your customers’ needs in one contact and without escalation? TCX will uncover journey pinch-points that can be resolved with agent empowerment and monitored through QA.
Tech and Analytics Utilization
Are you going beyond standard metrics to actionable insights while leveraging your tech stack to its maximum potential? We specialize in maximizing real-time data collection and analytics for immediate results.
Employee Enrichment
Are you providing foundational support and investing in employee growth? Employees stay where they feel purpose so we provide our team with the growth opportunities, challenges and fun that help curb attrition.
Leadership Engagement
Is senior leadership aware of how your team furthers their strategic objectives and how the contact center contributes to profitability? We provide board-ready reporting decks to help share your experience story.